Impressum
Course & Event Policies
A Password Protected Program Area:
The Company shall maintain a Program Area that will include video, audio and written lessons, templates, worksheets, checklists, and other training and support information. You shall have access to this Program Area for as long as the Program Area exists, however no less than 12 weeks. In the event that Company intends to close the Program Area, it shall provide clients with a 30-day notice and the ability to download the resources contained in the Program Area, which is what is referred to as “Lifetime Access” in our marketing materials.
In consideration of Your access to the Program, you agree to pay the following fees. You may choose between a single payment (due immediately) or multiple monthly payments. If you select the payment plan, you must pay the initial payment today and then your selected payment method will be automatically charged or manually invoiced the following payments on a monthly basis, until you have paid the full stated amount. If you opt for monthly payments, you will remain responsible for those payments unless you obtain a refund according to the Program’s Refund Policy set forth below. You may not cancel or avoid these payments except through the Refund Policy. In the event that any payment is not made, we shall immediately suspend your access to the Program.
TERMINATION
The Company reserves the right, in its sole discretion, to terminate your access to the Program and the related services or any portion thereof at any time, if you become disruptive to the Company or other Program participants (incl. emotional & mental harm to yourself and others), if you fail to follow the Program guidelines, do not pay your instalments on time or if you otherwise violate this Agreement. You shall not be entitled to a refund of any portion of the fees and shall not be excused from any remaining payments under a payment plan in the event of such termination.
METHODS OF PAYMENT
If you elect for the payment plan, you hereby authorize the Company to charge your credit card or debit card automatically according to the terms set forth in the Fees section above.
Regarding recurring payments and outstanding invoices: If all eligible payment methods we have on file for you are declined for payment of your monthly fee, you must provide a new eligible payment method promptly or your program access will be removed.
If you do not request a refund within the terms of the program with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan and you understand that your membership will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect any and all outstanding receivables, using any eligible payment method we have on record for your account.
REFUND POLICY
We want you to be satisfied with your purchase, but we also want you to respect the digital nature of the course. Please only join this program, if you're ready to fully commit to it - also financially. Once you purchase the 1:1 Mentorship Program, you will get access to the course material since it's digital.
The Company provides a 5-day money-back guarantee which is governed by the following terms.
In order to qualify for a refund of a digital course you must fulfil these following requirements:
1. In the event that you decide your purchase was not the right decision, within 7 calendar days of the purchase, contact our support team at support@mama-luna.com and let us know you’d like a refund by the 7th day at latest 10 PM (Berlin time zone). If you do not request a refund by the 7th day, you will not be granted a refund.
2. If you start to use the course during the 7-day cancellation (e.g. watch videos or download digital course files) or if you access the course materials via our online course spaces (i.e. via our virtual learning environment), no refund will be payable. No exceptions! This can and will be checked with the admin system with which we can check the student's digital course progress.
So, we will NOT provide refunds for any request that comes more than 7 days following the date of purchase. After day 7, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless of whether you complete the program.
Please note: If you opted for a payment plan and you do not request a refund within 7 days, with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan.
Upon determining that you are entitled to a refund pursuant to this policy, we will promptly issue an instruction to its payment processor to issue the refund. We will make the reimbursement using the same means of payment as you used for the initial transaction unless we have expressly agreed otherwise. We do not control its payment processor and will not be able to expedite any refunds.
If you receive a refund of any purchase through this money-back guarantee, that shall immediately terminate any and all licenses granted you to use the material provided to you under this Agreement and our Terms of Use.
All refunds are discretionary as determined by Mama Luna to further clarify, we will not provide refunds for requests made after the 7th day from your date of purchase and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 2% per month or the highest rate allowed by law, whichever is greater.
If you have any questions or problems, please let us know by contacting our support team directly.
If a monthly payment defaults, your account will be suspended and you will not have access to the online student portal or any 1:1 sessions until the payment has been made. Several automatic attempts will be made to secure payment through your chosen payment method. Your student website account will be reinstated after confirmation of payment and the late payment fee.
Unsuccessful payment will result in your student spot being suspended and, as an inactive student, you will not have access to the student portal, course content, calls, or social media groups during this time. These will be reinstated when the outstanding amount and any late fees due have been paid.
If a payment is declined, this was something done by the bank or credit card company. Mama Luna does not have access to your banking information and unable to see why the payment was declined. This is an automated system between your account and your chosen payment method. Please contact your bank or credit card company for more information.
Payment will be due as specified in our quotes, prices, and other invitations for offers. We may immediately suspend performance of any purchase in case you are late with any portion of payment, regardless of whether the tardiness arises from separate purchases. We may charge interest on any late penalties, and may refer any outstanding balances to external collection agencies. We may also seek any other remedy available to us by law.
We retain sole discretion to determine when to issue refunds. We will not issue any refunds any later than money-back deadline after your purchase of the given product or service.
The information presented in the websites is not legal advice, accounting advice, tax advice, or any other type of professional advice. Please use caution and seek the advice your own personal professional advisors, such as your attorney and your accountant.
DISCLAIMER
The Company’s Terms of Use, Privacy Policy, and Disclaimer are hereby incorporated by reference into this agreement. Except as modified by this Agreement, each of those agreements and policies shall apply fully to your participation in the Program.
Client understands Mama Luna (herein referred to as “Consultant”), is not an employee, agent, lawyer, doctor, manager, public relations or business manager, registered dietician, or financial analyst or accountant. Client understands that Consultant has not promised, shall not be obligated to and will not; (1) procure or attempt to procure employment or business or sales for Client; (2) perform any business management functions including but not limited to, accounting, tax or investment consulting, or advice with regard thereto; (3) act as a therapist providing psychoanalysis, psychological counseling or behavioral therapy; (4) act as a public relations manager; (5) act as a publicist to procure any publicity, interviews, write-ups, features, television, print or digital media exposure for Client; (6) introduce Client to Consultant’s network of contacts, media partners or business partners. Client understands that a relationship does not exist between the parties after the conclusion of this program. If the Parties wish to continue their relationship, they shall execute a separate agreement.
INDEPENDENT CONTRACTOR STATUS
Nothing in this Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship. The Company is agreeing only to provide Client with access to the Program, which provides education and information. The information contained in the Program, including any interactions with the instructors, is not intended as, and shall not be understood or construed as, professional advice.
SEVERABILITY/WAIVER
If any term or provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.
MISCELLANEOUS
You agree to absolve and do hereby absolve the Company of any and all liability or loss that you or any person or entity associated with you may suffer or incur as a result of use of the Program and/or any information and resources contained in the Program. You agree that the Company shall not be liable to you for any type of damages, including direct, indirect, special, incidental, equitable, or consequential loss or damages for use of the Program.
The information, software, products, and service included or available through the Program may include inaccuracies or typographical errors. Changes are periodically added to the information in the Program. The Company and/or its suppliers may make improvements and/or changes in the Program at any time.
The Company and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained in the Program for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services, and related graphics are provided “as is” without warranty or condition of any kind. The Company and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.
To the maximum extent permitted by applicable law, in no event shall the Company and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data, or profits arising out of or in any way connected with the use or performance of the Program, with the delay or inability to use the Program or related service, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the Program, or otherwise arising out of the use of the Program, whether based on contract, tort, negligence, strict liability, or otherwise, even if the Company or any of its suppliers has been advised of the possibility of damages. Because some States or other jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to You. If you are dissatisfied with the Program or any portion of it, your sole and exclusive remedy is to discontinue using the Program.
NON-DISPARAGEMENT
The Parties agree and accept that the only venue for resolving such a dispute shall be in the venue set forth herein below. The parties agree that they neither will engage in any conduct or communications with a third party, public or private, designed to disparage the other. Neither Client nor any of Client’s associates, employees or affiliates will directly or indirectly, in any capacity or manner, make, express, transmit, speak, write, verbalize or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, the Company or any of its programs, members, owner directors, officers, Affiliates, subsidiaries, employees, agents or representatives.
OUR MINIMUM GUARANTEES
Unless otherwise noted, all courses come with a 14-day guarantee. Longer conditional guarantees may apply, so check the sales material at the time of your order for details. If you do not understand or agree with any of these conditions, please do not purchase this material. If you require further clarification, please contact us through yourtarotmum@gmail.com. By purchasing any courses, you agree to these terms and conditions.
It’s ok to change your mind!
Mama Luna can provide you with the reassurance of our refund policy. If you register for a training program you have 7-14 days to review the course program (depending on which course you are following). If you decide the course is not for you, you can cancel within 7-14 days of purchase and receive a full refund, less an administration fee.
You’ll have full access to the course materials within a few minutes of registering so you can review them straight away. This allows you to take a look at how the course approximately works and decide if it’s what you are looking for.
If you decide not to continue, you must contact us via email before the refund deadline is completed and request a refund. The amount you’ve paid will be refunded, less a $50 administration fee. The administration fee covers the cost of the fees we are charged for processing your initial payment, the cost of processing a refund and the administrative cost of manually reversing your order. Courses cannot be refunded once the 7-14 days have expired and cannot be transferred to another person.
NO GUARANTEES AS TO RESULTS
As set forth more fully in the Disclaimer, you agree that the Company has not made any guarantees about the results of taking any action, whether recommended on this Website or not. The Company provides educational and informational resources that are intended to help users of this Website succeed. You nevertheless recognize that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond the control and/or knowledge of the Company.
You also recognize that prior results do not guarantee a similar outcome. Thus, the results obtained by others – whether clients of the Company or otherwise – applying the principles set out in this Website are no guarantee that you or any other person or entity will be able to obtain similar results.
NO UNLAWFUL OR PROHIBITED USE AND INTELLECTUAL PROPERTY
You are granted a non-exclusive, non-transferable, revocable license to access and use the Website and the resources available for download from the Website strictly in accordance with these Terms of Use.
As a condition of your use of the Website, you warrant to the Company that you will not use the Website or any of the resources available for download from the Website for any purpose that is unlawful or prohibited by these Terms. You may not use the Website or any of the resources available for download from the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Website, is the property of the Company or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Website or any of the resources available for download from the Website.
The Company content is not for resale. Your use of the Website or any of the resources available for download from the Website does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your individual use, and will make no other use of the content without the express written permission of the Company and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of the Company or our licensors except as expressly authorized by these Terms.
The Company name, the Company logo, the Company slogan, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Website or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. The Company reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with the Company in asserting any available defenses.
CHANGES TO TERMS
The Company reserves the right, in its sole discretion, to change the Terms under which the Website is offered. The most current version of the Terms will supersede all previous versions. The Company encourages you to periodically review the Terms to stay informed of our updates.